jeta92 Privacy Policy

1. Information We Collect

When you register and use the jeta92 Platform, we collect personal data in the following categories:

1.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID.
• Date of birth (required to verify you are aged 21 or above).
• Nationality and country of residence.
• Email address and mobile phone number.
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh).

1.2 Identity Verification (KYC) Documents

• Copy of a government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of address document (utility bill, bank statement dated within 90 days).
• Selfie or live facial verification image where required by our verification partner.

1.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals.
• Bank account details (bank name, account number, branch) where bank transfer is used.
• Transaction history including deposit amounts, withdrawal requests, bet amounts, and game outcomes.
• We do not store full card numbers, CVV codes, or full Visa/Mastercard credentials on our servers. Card payments are tokenised by our PCI-DSS compliant payment partner.

1.4 Technical and Usage Data

• IP address, device type, operating system, and browser type.
• Session start and end times, pages visited, games played, and time spent on the Platform.
• Referral source (how you arrived at jeta92.bet).
• Geolocation data derived from your IP address (not GPS location).
• Crash logs and error reports to help us diagnose and fix technical issues.

1.5 Communications Data

• Records of live chat conversations and support tickets submitted to jeta92 support.
• Email correspondence between you and jeta92.
• Telegram messages sent to @jeta92support where you initiate contact.

2. How We Use Your Personal Data

jeta92 processes your personal data only where we have a lawful basis to do so. The following table summarises our primary processing activities and the legal basis for each:

We will not use your personal data for any purpose materially different from those listed above without giving you prior notice and, where required, obtaining your renewed consent.

3. Sharing Your Personal Data

jeta92 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

3.1 Service Providers

We share personal data with carefully selected third-party service providers who process data on our behalf and under our instructions, including:

• Payment processors: bKash, Nagad, Rocket, Upay, and our card-payment gateway partner, solely to facilitate your transactions.
• Identity verification partners: Third-party KYC providers that verify your identity documents and age. These providers process your ID documents under strict data-processing agreements.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios. These providers receive your Player ID and session token to deliver their games. They do not receive your full identity or financial data.
• Cloud infrastructure providers: Hosting and data storage services operating under industry-standard security certifications.
• Analytics platforms: Aggregated, pseudonymised usage data may be shared with analytics tools to help us understand Platform performance. No individually identifiable data is shared with analytics providers in identifiable form.

3.2 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required or permitted to do so — for example, in connection with an AML investigation or a court order. We will notify you of such disclosure unless doing so is prohibited by law or would compromise an ongoing investigation.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jeta92's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you by email and/or a prominent Platform notice before your data becomes subject to a different privacy policy.

4. Cookies and Similar Technologies

jeta92 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and improve your experience. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. You cannot opt out of these cookies while using the Platform.
• Functional Cookies: Remember your preferences such as language setting and last visited game category, so you do not need to reconfigure these on each visit.
• Analytics Cookies: Collect aggregated, pseudonymised data about how Players navigate the Platform, which pages are most visited, and where errors occur. This data helps us prioritise improvements. You may opt out by adjusting your browser settings.
• Marketing Cookies: Used only where you have given explicit consent, to show you relevant promotional content. You may withdraw consent at any time through your account settings or by contacting support.

Most web browsers allow you to control cookie settings through the browser's settings menu. Disabling strictly necessary cookies will prevent you from logging in or using key Platform features. Disabling analytics or marketing cookies will not affect your ability to play.

5. Data Retention

We retain your personal data for as long as your account is active and for a defined period after closure, based on the type of data and our legal obligations:

• Account and identity data: Retained for a minimum of five years after your account is permanently closed, in compliance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of seven years after each transaction, in line with financial record-keeping standards.
• KYC documents: Retained for a minimum of five years post-account closure, or longer if required by applicable law.
• Customer support communications: Retained for three years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Analytics and usage data: Retained in aggregated, pseudonymised form indefinitely for Platform improvement purposes. Individual session logs are deleted after 12 months.

When the applicable retention period expires, we securely delete or anonymise your personal data so that it can no longer be associated with you.

6. Your Data Rights

As a user of the jeta92 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within 30 days of receiving your request.

• Right of Access: You may request a copy of all personal data we hold about you, including a summary of how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Data that must be kept for AML or regulatory compliance cannot be erased early.
• Right to Restrict Processing: In certain circumstances, you may ask us to pause processing of your data while a dispute or verification matter is resolved.
• Right to Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format (e.g., CSV) for transfer to another provider.
• Right to Object: You may object to processing based on our legitimate interests. If you object, we will cease that processing unless we can demonstrate a compelling legitimate ground that overrides your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7. Data Security

jeta92 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jeta92 servers.
• Encryption of sensitive data fields (including identity document images and financial account numbers) at rest using AES-256.
• Role-based access controls ensuring that only authorised jeta92 staff who require access to your data for a specific operational purpose can retrieve it.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists.
• Multi-factor authentication on all internal administrative systems that can access Player data.
• Automated intrusion detection and anomaly monitoring active 24 hours a day, 7 days a week, Bangladesh Standard Time and beyond.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jeta92 will notify affected Players without undue delay and will take all reasonable steps to mitigate the impact.

8. Children and Minors

The jeta92 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data belonging to a person under 21 has been collected, we will immediately close the associated account, forfeit any associated balance in accordance with our Terms & Conditions, and delete the minor's personal data as soon as practicable.

If you believe that a minor has registered on jeta92, please contact us immediately at [email protected] so we can investigate and act promptly.

9. International Data Transfers

Some of our third-party service providers — including game software studios and cloud infrastructure partners — are based outside Bangladesh. Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection agreements, to protect your data to at least the same standard as described in this Policy.

By using the jeta92 Platform, you acknowledge that your personal data may be processed in countries outside Bangladesh. We will always ensure that such transfers comply with applicable data protection requirements and that your rights are not diminished as a result.

10. Changes to This Privacy Policy

jeta92 may update this Privacy Policy from time to time to reflect changes in our data practices, new services, or changes in applicable law. When we make material changes, we will notify registered Players by email or through a prominent notice on the Platform at least 7 days before the revised Policy takes effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must stop using the Platform and may request account closure by contacting support.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way jeta92 handles your personal data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the jeta92 Platform
• Telegram: @jeta92support

We take all privacy complaints seriously and will respond within 30 days. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.